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HR & Staff

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 The Future is Here and A Well-Trained Staff Is More Important Than Ever

The Future is Here and A Well-Trained Staff Is More Important Than Ever

By Bob Pacanovsky
June 27, 2020

Do your guests come to an event that you’re catering to “eat” or “dine”? What’s the difference?  Potentially a lot of money in repeat and loyal customers. As people look for ways to balance [...]

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 Lessons Learned in Hospitality – Part 2

Lessons Learned in Hospitality – Part 2

By Bob Pacanovsky
November 15, 2019

In Part 1 of “Lessons Learned in 25 Years” in hospitality, I shared with you what my employees and coaches have taught me about leadership and management of teams. Here then is Part 2 – a look at [...]

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 Twenty-five Lessons Learned in 25 Years in Hospitality

Twenty-five Lessons Learned in 25 Years in Hospitality

By Bob Pacanovsky
September 6, 2019

The ESPN Series “30 for 30” happens to be one of my favorite shows. The documentaries that they have produced are wonderful to watch. I have my own version of this show…well, [...]

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 How Engaged Are Your Staffers?

How Engaged Are Your Staffers?

By Bill Hansen
January 14, 2019

First of all, what is employee engagement?  Second of all, why should we care?  And lastly, if we decide we care, then what? These are good questions that every caterer with employees [...]

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 Catering – An Opportunity for Restaurateurs

Catering – An Opportunity for Restaurateurs

By Carl Sacks
December 27, 2018

The catering/banquet market is measured using a number of different yardsticks, but most arrive at approximately the same conclusion – the catering revenue pool represents approximately 6% to 8% [...]

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 What Your Training Manual is Missing

What Your Training Manual is Missing

By Meryl Snow
December 18, 2018

Sales training is essential to building a cohesive team that knows how to turn a lead into a client. However, one-on-one training can be extremely taxing on resources — your time, [...]

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 Show Your Appreciation

Show Your Appreciation

By Anthony Lambatos
February 25, 2018

H. Jackson Brown wrote a New York Times Bestseller called “Life’s Little Instruction Book”.  And in that book he’s got a great quote that says, “Don’t forget a person’s greatest emotional need is [...]

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 How Much Should a Caterer Spend on Labor?

How Much Should a Caterer Spend on Labor?

By Carl Sacks
February 11, 2018

One of the most common questions we get from caterers around the country relates to labor cost. For most full service caterers, this is the single largest category of expense. Therefore, keeping [...]

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