The Future is Here and A Well-Trained Staff Is More Important Than Ever

Do your guests come to an event that you’re catering to “eat” or “dine”? What’s the difference?  Potentially a lot of money in repeat and loyal customers. As people look for ways to balance “safer-at-home” with “get-me-back-to-my-life” and the meetings and events industry is starting to look for ways forward, your clients will be looking […]

Lessons Learned in Hospitality – Part 2

In Part 1 of “Lessons Learned in 25 Years” in hospitality, I shared with you what my employees and coaches have taught me about leadership and management of teams. Here then is Part 2 – a look at what I’ve learned from working with the public and some great customers over the years. Make it […]

Twenty-five Lessons Learned in 25 Years in Hospitality

The ESPN Series “30 for 30” happens to be one of my favorite shows. The documentaries that they have produced are wonderful to watch. I have my own version of this show…well, sort of. What have you learned in your career? Someone asked me that the other day, and I must admit, I was stumped […]