Off Season Operations Check Up

As the kids are back at school, the last of the beach trips wrap up and football has once again taken over our weekends, there are a few steps that every company should keep their eye on. When a company takes a summer break or has a lull in the action, this is the best […]

Consulting for Caterers – The Cost/Benefit Equation

Virtually all large corporations use consultants for a variety of purposes – but many caterers are unsure of what consultants do, and the value they bring.  In essence, most caterers and other businesses that use consultants are seeking a competitive advantage. A catering industry specialist such as Certified Catering Consultants is most likely to provide […]

Step Back, Before you Leap Forward

If you were asked to jump as far as you could from a certain point, you would probably start by swinging your arms backward before launching yourself forward or maybe you would take a few steps back to get a running start.  Either way, you’re finding ways to build momentum by going in the opposite […]

12 Business Metrics Caterers Need to Track

If you’re new to catering, you might think that all you need to succeed is a delicious menu, beautiful event design, and strong planning skills. If you’ve got those, the rest will take care of itself, right? Not quite! I’m going to outline twelve metrics every caterer needs to track across three distinct business categories, with […]

What Your Training Manual is Missing

Sales training is essential to building a cohesive team that knows how to turn a lead into a client. However, one-on-one training can be extremely taxing on resources — your time, especially. While you should always be open for questions, an employee training manual eliminates a vast majority of the “How do I…” questions and provides […]

Technology Evolution and the Catering Industry

Because of the complexity of full service catering, and the number of moving parts involved, catering has been a target of opportunity for many technology developers over the years. Back in the very early pre-Windows PC era, there were companies developing floppy disc based ordering systems for corporate delivery caterers, and the earliest catering management […]

Learning When To Say No

As practically every caterer knows, taking advantage of opportunities as they present themselves is crucial to catering success. But there is another side of this particular coin – that of learning to decline a risky opportunity and even walk away from an existing piece of business that is detracting from the overall success of the […]

How Much Should a Caterer Spend on Labor?

One of the most common questions we get from caterers around the country relates to labor cost. For most full service caterers, this is the single largest category of expense. Therefore, keeping labor within an acceptable range is key to maintaining profitability. Labor costs falls into two categories – fixed labor and variable labor. Generally […]

An Outsider’s Look At Your Catering Business

What we do as consultants is getting caterers out of their comfort zones, and into their challenge zones. We all like to think that we’re very good at what we do. I know that I think so and I’ve been catering now for over 50 years in various capacities. In my own business, as well […]